Emily Rivers, a forensic investigator and medium, receives devastating news: her long-missing parents have been declared officially deceased. Returning to her inherited esoteric shop, Eternal Memories, Emily stumbles upon her mother's journal, detailing eerie events at the abandoned Starlight Dreams Hotel. Drawn by the mystery, Emily ventures into the hotel's haunted halls, encountering restless spirits, cryptic clues, and a malevolent entity known as the Lurker. Will she unravel the secrets of the 13th floor and the truth behind her family's disappearance, or will the echoes of the past consume her?